Return Policy

Last Updated: April 23, 2025

Introduction

At Aluezos, we prioritize your satisfaction. Understanding that items may not meet expectations or circumstances can change, we have a clear Return and Cancellation Policy to handle these situations efficiently.

Order Cancellation

  • Before Shipment: Cancel any time before shipping by logging into your account, navigating to 'My Orders,' and selecting 'Cancel Order.' Alternatively, contact Customer Support for assistance. A full refund will be issued within 5-7 business days.
  • After Shipment: Once dispatched, orders cannot be canceled but can be returned using our standard process upon receipt.
  • Customized Items: Personalized items cannot be canceled or refunded once production starts unless there's a defect or error on our part.

Return Guidelines

  • Time Limit: Return items within 30 days of delivery for a refund or exchange.
  • Condition: Items must be unworn, unwashed, with tags attached, and in original packaging.
  • Process: Contact Customer Support to initiate a return, obtain an RMA number, securely pack the item with the RMA form, and use a trackable shipping method. You are responsible for return shipping costs unless the item is defective or incorrect.
  • Exceptions: Final sale, clearance items, and gift cards are non-returnable unless defective.

International Returns

International customers follow the same policy but must cover any customs duties or taxes.

Faulty or Incorrect Items

Notify us within 7 days of receiving faulty or incorrect items. We'll cover return shipping and provide a replacement or refund.

Exchange Policy

Follow the return process and specify the desired replacement item when contacting Customer Support.

Processing Time

Allow up to 14 business days for us to process refunds or exchanges after receiving your return. You'll receive an email notification upon completion.

Policy Changes

Aluezos reserves the right to update this policy without notice. Check our website periodically for changes; continued use constitutes acceptance of those changes.

Customer Support

For any inquiries, contact our 24/7 Customer Support team.

Conclusion

We aim to provide a seamless shopping experience and ensure your complete satisfaction. Thank you for choosing Aluezos.